Handing 24/7 to one person guarantees their burnout and recreates the single point of failure you wanted to avoid.
Without runbooks or escalations, every nighttime incident is handled on instinct, under stress, with an MTTR that skyrockets.
A rotation across several engineers, documented procedures and clear escalations: reliability without sacrificing anyone.
Several engineers, never just one.
Ready procedures per incident.
The right level, at the right moment.
Clear commitments that are kept.
5 to 10 days to map the existing setup and quantify the starting point, read-only.
A concrete action plan, at a fixed price, with gains and risks set down in black and white.
We execute with your engineers, in days, not quarters.