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Incident Response for Business-Critical Web Platforms in Dubai

When your digital platform is down, every minute matters. Stralya’s Incident Response team steps in fast to stabilise, investigate and permanently fix issues across your cloud-native web systems—so your business in Dubai can keep moving.
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For high-stakes digital platforms

Incident Response Packages for Dubai Organisations

Every organisation has a different risk profile and internal capacity. Stralya offers structured Incident Response packages that can be adapted to startups, enterprises and public-sector entities in Dubai. All packages are led by senior engineers and can evolve into a broader fixed-price rescue or stabilisation project.

What our incident response typically includes

Initial impact assessment and prioritisation of affected systems and user journeys.
Rapid stabilisation measures to reduce downtime and protect critical business operations.
Deep technical investigation across application, database, infrastructure and deployment pipelines.
Root-cause analysis with clear documentation for technical and non-technical stakeholders.
Implementation of targeted fixes and architectural hardening where required.
Improved monitoring, logging and alerting to detect issues earlier and respond faster.
Post-incident review with lessons learned, risk register and recommended next steps.

Optional add-ons for greater resilience

24/7 on-call escalation path for critical incidents.
Security and compliance review of cloud infrastructure and deployment practices.
Performance and scalability audit for high-traffic or seasonal peaks.
Project Rescue engagement to refactor or rebuild unstable components.
Long-term maintenance SLA with defined response and resolution times.
Targeted coaching for your internal engineering team on observability and reliability best practices.
All packages are scoped transparently and delivered on a fixed-price basis wherever possible. This gives leadership teams in Dubai clarity on both technical outcomes and financial exposure, while ensuring Stralya remains fully accountable for stabilising and securing your platform.

Key Outcomes of Working with Stralya

Reduced downtime and faster recovery
By combining rapid stabilisation with improved observability and processes, we help you significantly reduce Mean Time To Detect (MTTD) and Mean Time To Recover (MTTR) for critical incidents.
Improved performance and reliability
Your platform becomes more predictable under load, with fewer unexpected slowdowns or failures during peak usage—essential for customer portals, booking engines and transactional systems in Dubai.
Stronger security and compliance posture
Incidents often reveal security gaps and fragile configurations. We help you close those gaps, reduce attack surface and align your cloud-native setup with recognised security best practices.
Clear documentation and governance
You gain structured incident reports, updated runbooks and a clearer governance model around deployments, changes and escalation—crucial for enterprises and public-sector organisations.
Stronger partnership between business and tech
With transparent communication and measurable outcomes, trust between business leaders and technical teams improves, making future digital initiatives smoother and more predictable.

How our incident response works

A Structured, Senior-Led Incident Response Process

Stralya’s Incident Response is built for organisations in Dubai that cannot afford guesswork or improvisation when something breaks. Every engagement follows a clear, repeatable process that balances speed, control and long-term reliability.

We start by understanding the impact: which systems are affected, which users are blocked, and what is at risk (revenue, data, compliance). Our senior engineers focus first on stabilising production—adding temporary safeguards, scaling resources or rolling back unsafe changes to stop the bleeding.
Once the system is stable, we perform a structured investigation across logs, monitoring, deployments and architecture. We identify not only what failed, but why it failed—misconfigurations, architectural bottlenecks, missing observability, poor vendor handovers or insecure practices.
We translate our findings into a clear, prioritised action plan, with options that fit your risk appetite, budget and timelines. We align with your CTO, CIO or digital leadership on what must be fixed now, what can be scheduled and what should become part of a broader “Project Rescue” or modernisation effort.
Our team implements the agreed fixes: refactoring critical components, improving infrastructure configuration, adding monitoring and alerting, tightening security and automating checks. The objective: prevent the incident from reappearing and reduce the likelihood of similar failures.
We close every incident with a documented post-incident review, including timelines, technical details, business impact and lessons learned. From there, we can support you with a fixed-price stabilisation project, long-term maintenance SLA or selective staff augmentation with senior-only profiles.

Popular Questions

Find Commonly Asked Questions

Our Incident Response service is designed for organisations that rely on business-critical web platforms: funded startups and scale-ups, SMEs and large enterprises, as well as governmental and semi-governmental entities. Typical stakeholders include CTOs, CIOs, Heads of Engineering and Digital Transformation leaders who need a reliable, senior team to stabilise and secure their platforms quickly.
We focus on incidents affecting cloud-native and web-based systems: production outages, severe performance degradation, recurring errors, deployment failures, data consistency issues, security misconfigurations and instability caused by previous vendors or rushed releases. If your incident is linked to a web application or its cloud infrastructure, we can help.
Response time depends on the level of urgency and the access you can provide. For high-severity incidents in Dubai and the GCC, we aim to initiate an assessment very quickly once a basic framework agreement and secure access are in place. We prioritise stabilisation first, then move into deeper analysis and remediation.
Our core model is fixed-price, project-based delivery once the scope and objectives are clearly defined. For the very first hours of an emergency, we may operate under a short, clearly framed engagement so we can stabilise the situation and define a proper fixed-price scope for the remediation or “Project Rescue” phase.
Yes. One of Stralya’s strengths is our “Project Rescue” capability. If your incident reveals deeper structural problems—poor architecture, unreliable codebase, lack of tests or missing processes—we can transition from emergency response into a structured rescue project with clear milestones, fixed pricing and long-term maintenance options.
We adapt to your context. In some cases, we operate as an external task force to stabilise and fix critical issues. In others, we work side-by-side with your internal team, coaching them on best practices in observability, deployment, reliability and cloud-native design. Our goal is not to replace your team, but to secure your project and strengthen your capabilities.
Stralya specialises in cloud-native web development on leading providers such as AWS, Azure and Google Cloud Platform. We are comfortable working with modern web stacks, containerised workloads, managed databases, CI/CD pipelines and API-driven architectures. During our initial assessment, we validate that your stack aligns with our expertise to ensure we can deliver real value quickly.

Case Studies

Real solutions Real impact.

These aren’t just polished visuals they’re real projects solving real problems. Each case study 
apply strategy, design, and development.

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Building a Monolithic Headless CMS with Next.js

A monolithic headless CMS, engineered with React and Next.js App Router to ship high-performance websites and product frontends fast, with clean content operations for non-technical teams.

6

weeks from first commit to production-ready CMS core.

3x

faster time-to-market for new marketing and product pages.

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Taking over a third-party Mandarin e-learning platform to secure, stabilise and structure critical cloud-native components for long-term growth.

6

weeks to stabilise and secure the core platform after takeover.

0

critical incidents in production after Stralya’s recovery phase.

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Client Testimonials

Projects delivered for ambitious teams

Professional, fast, and ultra-responsive. A company with a top-notch mindset.

Omar Ouhmad

CEO, Growth Hackerz

A company with a true entrepreneurial spirit: fast, professional, and above all, responsive.

Laurent Phillipe

CEO, MandarinMaster

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