Managed Support for High‑Stakes Web Platforms in Dubai

Our Managed Support is tailored for organisations with high‑stakes digital platforms: scale‑ups, SMEs, large enterprises, and governmental or semi‑governmental entities. If your web application is core to your business—customer portals, booking engines, real‑estate platforms, corporate sites, or internal tools—and you need guaranteed availability and performance, this service is for you.

No. While we can seamlessly support platforms we have built, we are also experienced in taking over existing or even struggling projects. We start with an audit to understand the current state, risks, and technical debt, then define a realistic support scope and roadmap. If necessary, we can combine managed support with a “project rescue” phase to stabilise your platform first.

We specialise in cloud‑native web development and support on AWS, Azure, and Google Cloud. On the application side, we typically work with modern web stacks (for example React, Next.js, Vue, Node.js, Laravel, Symfony, and related technologies), containerisation (Docker, Kubernetes), CI/CD pipelines, and managed cloud services. During discovery, we validate that your stack fits our expertise before we commit.

We favour fixed, predictable monthly pricing based on the agreed scope, SLA level, and complexity of your platform. This can include a defined number of incident hours, proactive tasks, and advisory time. For larger or highly regulated environments, we can design a custom model aligned with your internal budgeting and procurement requirements.

Yes. For mission‑critical platforms, we can provide extended or 24/7 coverage with guaranteed response times. The exact model—business hours, extended hours, or full 24/7—is defined during the SLA design phase to match your operational and budget expectations.