Services
Intelligent Agents & AI Assistants for High‑Stakes Web Platforms

Intelligent Agents & AI Assistants for High‑Stakes Web Platforms

Stralya designs, develops, and operates intelligent agents and AI assistants that are tightly integrated with your cloud-native web applications. From customer support bots to internal copilots and workflow agents, we build reliable, secure, and production‑ready AI systems that actually move business metrics in Dubai’s most demanding environments.

Service scope

What Our Intelligent Agents & Assistants Service Includes

This service is designed for organisations that want intelligent agents and AI assistants to become a strategic, long‑term capability – not a short‑lived experiment. We structure every engagement so that your AI components remain understandable, maintainable, and aligned with your broader web platform.

Core components of the service

Strategic discovery workshops to identify high‑value AI assistant use cases across customer experience and internal operations.

Technical and data architecture for intelligent agents within your existing cloud-native web stack (AWS, Azure, GCP).

Design of assistant behaviour, tone of voice, escalation logic, and safety guardrails aligned with your brand and policies.

Implementation of conversational interfaces across web, mobile, and internal tools, including UI components and APIs.

Integration with CRMs, ERPs, booking systems, ticketing tools, and custom back‑office applications.

Retrieval‑augmented generation (RAG) setups that connect assistants to your documentation, knowledge bases, and structured data.

Monitoring, analytics, and feedback loops to continuously improve accuracy, performance, and user satisfaction.

Security, compliance, and access‑control design to protect sensitive data and meet organisational or governmental standards.

Documentation, handover, and training for your internal teams to operate and extend the assistants over time.

Optional add‑ons

Advanced multi‑agent orchestration for complex workflows and cross‑system automation.

Custom fine‑tuning or domain‑specific model adaptation where regulation and volume justify it.

24/7 production monitoring and incident response tailored to critical platforms.

Dedicated experimentation environments for prompt engineering, A/B testing, and feature rollout.

Expert staff augmentation with senior AI and cloud engineers embedded in your team for strategic initiatives.

Every project is scoped with a fixed‑price mindset: clear deliverables, predictable timelines, and defined responsibilities. For Dubai‑based organisations, we can coordinate closely with local teams and stakeholders while maintaining global technical standards.

Where Intelligent Agents Create Immediate Value

Real estate and property platforms

AI assistants that qualify leads, answer complex property questions, schedule viewings, and guide users through financing or documentation – integrated directly into your real estate website or portal.

Corporate and SME customer portals

Intelligent agents that handle onboarding, account queries, self‑service support, and status updates, reducing pressure on call centres while improving response times and customer satisfaction.

Governmental and semi‑governmental services

Assistants that help citizens and businesses navigate services, submit requests, and track applications, with strict attention to security, auditability, and multilingual needs in the UAE.

Internal copilots for teams

Knowledge copilots that sit on top of your internal documentation, tickets, and systems, enabling faster decision‑making for operations, sales, and support teams across the GCC.

Workflow and back‑office automation

Agents that trigger actions, update records, and orchestrate multi‑step processes across your tools, reducing manual work and errors while keeping humans in control of final decisions.

How we work

A Structured, Fixed‑Price Approach to AI Assistants

Stralya applies the same rigor to intelligent agents that we apply to mission‑critical web platforms. Every engagement is scoped, transparent, and designed for long‑term maintainability. We do not ship experimental bots and disappear – we own the outcome with you.

We align with your stakeholders (CTO, Product, Operations, Customer Care) to identify where intelligent agents can create measurable value: support, lead qualification, internal copilots, workflow automation, or analytics. We define success metrics, constraints, and integration points with your existing stack.

We design the end‑to‑end architecture: model selection (public LLMs, private models, or hybrid), retrieval‑augmented generation (RAG) where needed, data flows, APIs, and security boundaries. We ensure the design fits your cloud environment and complies with your governance and data residency requirements.

We map user journeys, conversation flows, and escalation paths to humans. We design the personality, tone, guardrails, and domain knowledge of your assistant so that it reflects your brand, respects your policies, and remains predictable under real‑world usage.

We implement the agents, connect them to your web application and back‑office systems, and set up observability (logging, tracing, feedback loops). We run systematic functional, performance, and safety tests to reduce hallucinations, failures, and edge‑case risks before production rollout.

We deploy your intelligent assistants under a controlled rollout, monitor behaviour and KPIs, and iterate on prompts, policies, and integrations. With an SLA, we keep your agents aligned with your evolving products, regulations, and user expectations in the GCC market.

Find Commonly Asked Questions

We design and implement a wide range of agents: customer support and FAQ assistants, lead qualification and sales copilots, real estate or booking assistants, internal knowledge copilots for teams, workflow orchestration agents that trigger actions in your systems, and analytics or reporting assistants. All are tailored to your domain, stack, and compliance needs.

Reliability starts with architecture and process. We combine robust cloud-native design, retrieval‑augmented generation for factual grounding, strict guardrails and policies, comprehensive testing, and continuous monitoring. We track metrics such as response accuracy, escalation rate, latency, and user satisfaction, and we iterate systematically under a long‑term maintenance agreement.

Yes. Integration is core to our approach. We connect agents to your existing web applications, CRMs, ERPs, ticketing tools, and internal APIs. Our team is specialised in cloud-native web development, so we treat the assistant as a first‑class component of your architecture, not as a separate widget.

For most projects, yes. We define a clear scope, architecture, and delivery plan, then engage on a fixed‑price basis that covers design, implementation, testing, and initial rollout. For very exploratory or R&D‑heavy initiatives, we can combine fixed‑price milestones with selective expert staff augmentation.

This is one of our strengths. We can audit your current implementation, identify architectural and design issues, stabilise the system, and then re‑scope a path forward. Our “project rescue” mindset is particularly relevant for organisations in Dubai that have tried generic AI vendors and now need a reliable, long‑term partner.

Case Studies