Services
Conversational AI & Chatbots for High-Stakes Digital Projects

Conversational AI & Chatbots for High-Stakes Digital Projects in Dubai

Turn every conversation on your website or app into a measurable business outcome. Stralya designs, develops and operates cloud-native chatbots and conversational AI that are fast, secure, multilingual and deeply integrated with your existing systems – so your customers get answers in seconds, not hours.

Scope of work

What Our Conversational AI & Chatbot Service Includes

Stralya’s conversational AI offering is designed for organisations that view their chatbot as a strategic asset, not a marketing gimmick. We combine conversation design, robust engineering and ongoing optimisation to support your users 24/7 across channels.

Core deliverables

Business and technical discovery workshops to define use cases, KPIs, languages and integration scope.

Conversation design: intents, entities, flows, fallback logic, escalation paths and tone-of-voice guidelines.

Cloud-native technical architecture on AWS, Azure or GCP, aligned with your existing web stack.

Implementation of the chatbot using suitable NLP / LLM technologies and integration middleware.

Front-end integration into your website, web app or mobile app, including custom UI when required.

Secure integrations with CRMs, ticketing tools, ERPs, booking engines or custom APIs to perform real actions.

Multilingual support (e.g. English and Arabic) with content management processes for ongoing updates.

Analytics, dashboards and logging to track usage, accuracy, response times and business impact.

Testing, hardening and performance tuning before production deployment.

Optional add-ons

WhatsApp, Facebook Messenger or other channel integrations, subject to platform policies.

Advanced routing to human agents via your contact centre or helpdesk system.

Custom admin dashboards for business teams to manage FAQs, flows and content without developer support.

Proactive messaging and triggers based on user behaviour in your web or mobile application.

Extended SLAs with 24/7 monitoring, incident response and continuous optimisation cycles.

Every engagement starts with a clear, written scope and a fixed-price proposal. We refuse poorly defined projects because our priority is to deliver a reliable, maintainable chatbot that genuinely supports your users and teams over the long term.

Designed for Dubai’s Most Demanding Digital Environments

Built for regional expectations

Your users in Dubai and across the GCC expect instant, accurate responses at any time. We design chatbots to handle high traffic, multilingual interactions and culturally relevant use cases, from government services to real estate and financial products.

Aligned with your IT and security standards

Stralya works closely with your CTO and security teams to align on hosting, access control, logging, data retention and compliance. Our cloud-native approach ensures that your chatbot fits cleanly into your existing infrastructure and governance model.

Focused on measurable business value

We define and track KPIs such as deflection rate, lead conversion, task completion and user satisfaction. This allows you to clearly see the impact of conversational AI on your support costs, sales pipeline and overall digital performance.

A long-term partnership, not a one-off build

As your services, regulations and user expectations evolve, so should your chatbot. With Stralya, you have a partner committed to maintaining, improving and extending your conversational AI over time – so your project always crosses the finish line.

How we work

A Structured, Fixed-Price Approach to Conversational AI

Stralya treats every chatbot as a strategic product, not a quick script. Our fixed-price, project-first model gives you a clear scope, transparent timelines and accountable delivery. We combine conversation design, cloud-native engineering and data-driven optimisation to ensure your bot keeps improving after launch.

We work with your stakeholders (CTO, Digital Lead, Operations, Customer Care) to clarify why you need a chatbot, what success looks like and which processes it should support. Together we define primary use cases, KPIs, languages, channels (web, mobile, WhatsApp, in-app) and integration needs.

Our team designs conversation flows, intents, fallback scenarios and escalation paths to humans. We focus on clarity and speed for the user, while reflecting your brand tone and compliance constraints. You validate prototypes before we move into implementation.

We design a cloud-native architecture on your preferred cloud provider (AWS, Azure, GCP) and select the right NLP / LLM stack. We define how the bot connects to your web app, authentication, CRMs, booking engines, payment gateways or internal APIs to perform real actions, not just answer FAQs.

Stralya engineers implement the bot, train models on your content and configure analytics. We run extensive testing on performance, accuracy, security and multilingual behaviour. You get a staging environment to test with your internal teams before go-live.

We deploy the chatbot into production, monitor real conversations and continuously refine intents, flows and integrations. Depending on your SLA, we provide ongoing support, incident handling and roadmap evolution so your conversational AI stays aligned with your business.

Find Commonly Asked Questions

We work with leading NLP and LLM platforms (such as Dialogflow, Azure Cognitive Services, AWS Lex, or custom LLM-based stacks) and always integrate them into a cloud-native architecture on AWS, Azure or GCP. The choice depends on your existing ecosystem, data residency constraints and long-term maintainability.

Yes. Integration is a core part of our value. We embed chatbots into your web or mobile front-end and connect them to CRMs, ERPs, ticketing systems, booking engines, payment gateways or custom APIs. This allows the bot to perform real tasks: create leads, update records, trigger workflows or escalate to human agents.

We regularly deliver multilingual chatbots, including English and Arabic. We pay special attention to language detection, script direction (RTL for Arabic), tone of voice and content governance so that both languages are accurate, consistent and easy to maintain over time.

For a focused, well-scoped use case, a first production-ready version typically takes between 6 and 10 weeks, including design, integrations and testing. More complex, high-stakes projects with multiple systems and languages can take longer. During discovery, we provide a realistic, fixed timeline and stick to it.

Yes. Project rescue is one of Stralya’s strengths. We audit your current implementation (architecture, training data, flows, analytics), identify the root causes of poor performance and propose a remediation roadmap. Depending on the situation, we may stabilise the existing bot or rebuild it on a more robust foundation.

Case Studies