Services
Sustaining & Maintenance Plans

Sustaining & Maintenance Plans

Your website or web app doesn’t end at launch. Stralya’s sustaining & maintenance plans keep your platform secure, fast, compliant, and ready to scale—backed by clear SLAs and senior engineers supporting US-based businesses.

What you get

Maintenance coverage designed for modern websites and web apps

Whether you’re running a marketing website, a customer portal, a Shopify ecommerce store, or a cloud-native product, our plans are structured to keep performance high and risks low. We adapt the plan to your stack and traffic profile, with a strong focus on uptime, security, and controlled change.

Typical inclusions

Uptime, error, and performance monitoring with actionable alerts

Security patching and dependency updates with release notes

Bug fixing and production support within agreed SLA priorities

Backup checks and recovery readiness (verification, not assumptions)

Performance optimization (Core Web Vitals, API latency, database tuning where relevant)

Release management: staging, approvals, deployment, rollback plan

Access and secrets hygiene (least privilege, rotation recommendations)

Monthly reporting and roadmap recommendations

Optional add-ons

24/7 on-call coverage for mission-critical platforms

WAF/CDN configuration and advanced DDoS protection

Penetration testing coordination and remediation support

Content updates and landing page iterations for marketing teams

SEO technical maintenance (redirects, indexation checks, structured data)

Analytics and conversion tracking audits (GA4, GTM hygiene)

Infrastructure cost optimization (FinOps review for AWS/Azure/GCP)

If you’re comparing options for the best website design, best Shopify web design services, or a premium corporate website in the US, remember: long-term maintenance is what keeps that “best-in-class” experience consistent for users and stakeholders.

Common maintenance scenarios we handle for US businesses

Slow site, declining performance

We identify bottlenecks (frontend, backend, database, CDN) and implement measurable performance improvements without breaking production—for both custom sites and Shopify website design projects.

Recurring bugs and unstable releases

We stabilize delivery with staging, testing, release discipline, and root-cause fixes—reducing repeat incidents and emergency rollbacks.

Security concerns and outdated dependencies

We patch vulnerabilities, modernize dependencies, and introduce a predictable update cadence aligned with your risk tolerance.

Vendor handover or “project rescue”

When previous vendors disengage or quality is inconsistent, we take over with an audit, a stabilization plan, and clear ownership moving forward—acting as your dedicated Shopify ecommerce development company or web partner.

How we work

A maintenance process built for accountability

Generic providers often treat maintenance as ticket handling. Stralya treats it as production engineering: measurable reliability, controlled change, and continuous improvement. We align on your business priorities, define a clear SLA, and run maintenance with the same rigor as delivery—so your platform stays dependable month after month.

We review your architecture, hosting, codebase, analytics, and current risks. We document access, environments, and operational runbooks to remove single points of failure.

We agree on coverage, response times, priorities (P1–P4), and communication. You get a clear process for incidents, requests, and planned changes.

We set up or refine monitoring for uptime, errors, performance, and key user flows. When incidents occur, we triage fast, mitigate impact, and provide post-incident reporting.

We maintain dependencies, security patches, CMS/plugins (when relevant), Shopify apps, and infrastructure updates using staging environments, testing, and rollback plans.

Monthly reviews track reliability, performance, and delivered work. We propose improvements that reduce long-term cost and increase stability.

Find Commonly Asked Questions

Typically: monitoring and alerting, security updates, dependency maintenance, bug fixes, incident response, performance checks, backup verification, and a structured release process. For commerce platforms, this can also cover Shopify website design services and app updates. The exact scope is defined in your SLA.

Yes. We define priority levels (P1–P4), response targets, communication rules, and escalation paths. This ensures predictable support for business-critical platforms serving US customers.

Yes. We start with an onboarding audit to assess code quality, hosting, security posture, and operational risks. If needed, we propose a stabilization plan before taking full ownership, whether it’s a custom site or work done by another Shopify web developer.

Yes. We maintain cloud-native web platforms on AWS, Azure, or GCP, including observability, deployments, and infrastructure hygiene aligned with best practices.

We follow an incident process: rapid triage, mitigation/rollback, root-cause analysis, and a post-incident report with corrective actions. For critical systems, we recommend proactive monitoring and defined on-call coverage.

Yes. Many clients use their plan for a mix of stability work and ongoing enhancements. We prioritize with you, keep releases controlled, and ensure changes don’t compromise reliability.

Absolutely. If you invest in premium corporate website design, or in professional Shopify web design and development, maintenance protects that investment through consistent performance, security hardening, and content/feature updates delivered safely.

Case Studies