Services
Conversational AI & Chatbots for High-Stakes Digital Experiences

Conversational AI & Chatbots for High-Stakes Digital Experiences in the US

Turn every conversation on your website or app into a measurable business outcome. Stralya designs, develops and operates cloud-native chatbots and conversational AI that are fast, secure, multilingual and deeply integrated with your existing systems – so your customers get answers in seconds, not hours, across your web platforms and ecommerce storefronts.

Scope of work

What Our Conversational AI & Chatbot Service Includes

Stralya’s conversational AI offering is designed for organisations that view their chatbot as a strategic asset, not a marketing gimmick. We combine conversation design, robust engineering and ongoing optimisation to support your users 24/7 across channels, including high-stakes websites, web apps and ecommerce platforms.

Core deliverables

Business and technical discovery workshops to define use cases, KPIs, languages and integration scope across your websites, apps and ecommerce stack.

Conversation design: intents, entities, flows, fallback logic, escalation paths and tone-of-voice guidelines aligned with your brand and compliance requirements.

Cloud-native technical architecture on AWS, Azure or GCP, aligned with your existing web stack and IT standards.

Implementation of the chatbot using suitable NLP / LLM technologies and integration middleware, tailored to your digital ecosystem and ecommerce platforms.

Front-end integration into your website, web app or mobile app, including custom UI when required, and seamless embedding alongside your existing website design.

Secure integrations with CRMs, ticketing tools, ERPs, booking engines, ecommerce engines or custom APIs to perform real actions and complete end-to-end tasks.

Multilingual support (e.g. English plus additional target languages) with content management processes for ongoing updates across all supported channels.

Analytics, dashboards and logging to track usage, accuracy, response times, deflection rates and overall business impact.

Testing, hardening and performance tuning before production deployment, with particular focus on peak traffic and mission-critical user journeys.

Optional add-ons

WhatsApp, Facebook Messenger or other channel integrations, subject to platform policies and your customer communication strategy.

Advanced routing to human agents via your contact center, live chat platform or helpdesk system.

Custom admin dashboards for business teams to manage FAQs, flows and content without developer support, including ecommerce-specific FAQs when relevant.

Proactive messaging and triggers based on user behaviour in your web or mobile application, such as cart abandonment or high-intent browsing.

Extended SLAs with 24/7 monitoring, incident response and continuous optimisation cycles to keep your conversational AI aligned with your evolving digital roadmap.

Every engagement starts with a clear, written scope and a fixed-price proposal. We refuse poorly defined projects because our priority is to deliver a reliable, maintainable chatbot that genuinely supports your users and teams over the long term—and integrates cleanly with your core websites, apps and ecommerce platforms.

Designed for the Most Demanding Digital Environments

Built for modern user expectations

Your users expect instant, accurate responses at any time. We design chatbots to handle high traffic, multilingual interactions and context-aware use cases, from government services and real estate to subscriptions, SaaS and ecommerce products.

Aligned with your IT and security standards

Stralya works closely with your CTO and security teams to align on hosting, access control, logging, data retention and compliance. Our cloud-native approach ensures that your chatbot fits cleanly into your existing infrastructure, governance model and web development standards.

Focused on measurable business value

We define and track KPIs such as deflection rate, lead conversion, task completion, AOV impact and user satisfaction. This allows you to clearly see the impact of conversational AI on your support costs, sales pipeline, ecommerce performance and overall digital results.

A long-term partnership, not a one-off build

As your services, regulations and user expectations evolve, so should your chatbot. With Stralya, you have a partner committed to maintaining, improving and extending your conversational AI over time—so your projects consistently cross the finish line and keep pace with your broader web and ecommerce strategy.

How we work

A Structured, Fixed-Price Approach to Conversational AI

Stralya treats every chatbot as a strategic product, not a quick script. Our fixed-price, project-first model gives you a clear scope, transparent timelines and accountable delivery. We combine conversation design, cloud-native engineering and data-driven optimisation to ensure your bot keeps improving after launch and fits cleanly into your broader web and ecommerce stack.

We work with your stakeholders (CTO, Digital Lead, Operations, Customer Care, Ecommerce) to clarify why you need a chatbot, what success looks like and which processes it should support. Together we define primary use cases, KPIs, languages, channels (web, mobile, WhatsApp, in-app) and integration needs across your site, apps and ecommerce platforms.

Our team designs conversation flows, intents, fallback scenarios and escalation paths to humans. We focus on clarity and speed for the user, while reflecting your brand tone and compliance constraints. For ecommerce, we design flows that complement your existing website design, including Shopify website design and other storefront experiences. You validate prototypes before we move into implementation.

We design a cloud-native architecture on your preferred cloud provider (AWS, Azure, GCP) and select the right NLP / LLM stack. We define how the bot connects to your web app, authentication, CRMs, booking engines, payment gateways, ecommerce engines (including platforms supported by Shopify web development) or internal APIs to perform real actions, not just answer FAQs.

Stralya engineers implement the bot, train models on your content and configure analytics. We run extensive testing on performance, accuracy, security and multilingual behaviour across your primary channels. You get a staging environment to test with your internal teams before go-live, including tests on high-stakes user journeys such as checkout or account services.

We deploy the chatbot into production, monitor real conversations and continuously refine intents, flows and integrations. Depending on your SLA, we provide ongoing support, incident handling and roadmap evolution so your conversational AI stays aligned with your business, your web roadmap and any changes to your ecommerce or backend systems.

Find Commonly Asked Questions

We work with leading NLP and LLM platforms (such as Dialogflow, Azure Cognitive Services, AWS Lex, or custom LLM-based stacks) and always integrate them into a cloud-native architecture on AWS, Azure or GCP. The choice depends on your existing ecosystem, data residency and compliance constraints, and the long-term maintainability of your broader web and ecommerce stack.

Yes. Integration is a core part of our value. We embed chatbots into your web or mobile front-end and connect them to CRMs, ERPs, ticketing systems, booking engines, payment gateways, ecommerce platforms (including those supported by Shopify web development services) or custom APIs. This allows the bot to perform real tasks: create leads, update records, trigger workflows, assist with orders or escalate to human agents.

We regularly deliver multilingual chatbots, including English and other key languages for your audience. We pay special attention to language detection, script direction where relevant, tone of voice and content governance so that each language is accurate, consistent and easy to maintain over time across your websites and apps.

For a focused, well-scoped use case, a first production-ready version typically takes between 6 and 10 weeks, including design, integrations and testing. More complex, high-stakes projects with multiple systems, languages and ecommerce journeys can take longer. During discovery, we provide a realistic, fixed timeline and stick to it.

Yes. Project rescue is one of Stralya’s strengths. We audit your current implementation (architecture, training data, flows, analytics), identify the root causes of poor performance and propose a remediation roadmap. Depending on the situation, we may stabilise the existing bot or rebuild it on a more robust foundation that better fits your current web, ecommerce and data strategies.

Case Studies