Services
Managed Monitoring for Cloud‑Native Apps (APM & Logs)

Managed Monitoring for Cloud‑Native Apps (APM & Logs)

Turn raw application data into a real-time control tower. Stralya designs and operates a managed monitoring stack (APM, logs, metrics and alerts) so your digital platforms stay fast, stable and predictable – even during traffic spikes and major campaigns.

Service scope

What you get with Managed Monitoring (APM & Logs)

Stralya’s Managed Monitoring service is built for organizations that run strategic, revenue-generating digital platforms and cannot afford guesswork. We combine APM, log management and metrics into a single, coherent observability layer tailored to your stack, whether you operate custom applications, SaaS products or Shopify-based websites.

Core components of the service

Application Performance Monitoring (APM) with distributed tracing, error tracking and service maps for your core services and web properties.

Centralized log aggregation with structured logging, correlation IDs and searchable context across applications, background jobs and integrations.

Infrastructure and cloud metrics (CPU, memory, network, storage, managed services) covering the full stack that powers your sites and apps.

Custom dashboards for engineering, product and business stakeholders, including views dedicated to site performance and key revenue journeys.

Alerting strategy with clear, actionable notifications and escalation paths, aligned with your internal processes and on-call rotations.

Runbooks and incident workflows to reduce mean time to resolution (MTTR) and create repeatable, auditable responses to outages.

Performance baselines and SLO/SLA definition for critical journeys such as checkout, account creation and API transactions.

Security- and compliance-aware configuration adapted to your regulatory environment and data protection obligations.

Optional add-ons

24/7 or extended-hours incident monitoring and first response by our senior team.

Synthetic monitoring for key user journeys from multiple regions to validate uptime and real-world performance.

Capacity planning and cost-optimization recommendations for your cloud usage and hosting strategy.

Monthly executive reports with KPIs, incident summaries and a prioritized improvement roadmap.

Integration with your ITSM or ticketing tools (Jira, ServiceNow, etc.) so incidents flow into your existing processes.

Training sessions for your internal team on dashboards, queries and runbooks, helping engineers, product owners and operations get real value from monitoring.

Every engagement is tailored. We define the exact scope, tools and responsibilities with you before launch, then commit to delivering a monitoring platform that your team actually uses and trusts in day-to-day operations.

Outcomes you can expect

Fewer incidents and faster recovery

With clear visibility and well-defined alerts, your team can detect anomalies earlier and resolve them faster, reducing downtime and protecting your brand in competitive markets.

Consistent performance under load

APM and metrics reveal slow queries, bottlenecks and saturation points before they impact users. This allows you to tune your architecture and scale confidently during peaks, launches and marketing campaigns.

Structured, auditable operations

Dashboards, logs and runbooks create a transparent operational history. This supports internal governance, external audits and the expectations of regulators and enterprise clients who rely on your digital services.

A long-term monitoring partner

Stralya stays with you beyond the initial setup. We help you evolve your monitoring as your platform grows, new services are added and your digital strategy becomes more ambitious across web, mobile and eCommerce channels.

How we work

A structured, fixed-price approach to monitoring

Stralya treats monitoring as a core product of your digital platform, not an afterthought. Every engagement is scoped, designed and delivered with the same rigor as our web development work: clear requirements, fixed price, and measurable outcomes that matter to your stakeholders.

We start with a short discovery focused on your architecture, business-critical flows and existing tools. Together with your CTO or technical lead, we identify what must never fail, what “slow” means in your context and which SLAs you need to meet across your key markets.

We design a monitoring architecture that fits your cloud provider and technology stack: APM, log aggregation, metrics, dashboards and alerting. We work with leading platforms (Datadog, New Relic, Elastic, OpenTelemetry-based stacks, cloud-native tools) and clearly document the proposed setup and data flows so your team knows exactly how things work.

Our senior engineers instrument your services, configure log pipelines, define tags and correlation IDs, and build role-based dashboards for tech, product and business stakeholders. We validate data quality, retention policies and access controls against your security and compliance requirements.

We define a pragmatic alert strategy: what should trigger an alert, who is notified and through which channel (email, Slack, Teams, SMS, PagerDuty, etc.). For each major risk, we create runbooks so your team knows exactly how to respond, reducing mean time to resolution (MTTR) and minimizing business impact.

Once in production, we continuously refine thresholds, filters and dashboards. We review incident history, performance trends and capacity usage, and we provide regular reports so leadership can clearly see the impact of monitoring on stability, performance and user experience.

Find Commonly Asked Questions

Our Managed Monitoring service covers the full lifecycle of your monitoring stack: assessment of your current setup, design of the monitoring architecture, selection and configuration of tools (APM, log aggregation, metrics, dashboards, alerting), instrumentation of your applications, creation of dashboards and alerts, definition of incident runbooks, and ongoing optimization. Depending on your needs, we can also provide incident support and monthly reporting as part of a long-term SLA.

We are tool-agnostic but opinionated. We regularly work with Datadog, New Relic, Elastic, Prometheus/Grafana, OpenTelemetry-based stacks and cloud-native services like AWS CloudWatch, Azure Monitor or Google Cloud Operations. If you already have licenses or a preferred vendor, we can optimize what you have. If you are starting from scratch, we help you choose the right stack for your scale, budget and compliance requirements in the US and beyond.

Yes. Many of our clients are startups and scale-ups that need enterprise-grade observability without building a large internal SRE team. Our fixed-price approach lets you control budget while getting a professional, production-ready monitoring setup that can grow with your product, traffic and eCommerce stack (including Shopify web development and other platforms).

We typically structure this service in two parts: a fixed-price project to design and implement the monitoring stack, and an optional ongoing managed service on a monthly retainer. The implementation price depends on the complexity of your architecture (number of services, environments, regions, etc.). The monthly fee depends on the level of support, reporting and on-call coverage you require. We do not compete on the lowest price; we compete on reliability, clarity and long-term value.

Absolutely. Stralya is often called in to rescue projects where monitoring is noisy, fragmented or non-existent. We can audit your current situation, stabilize the most critical parts first, then progressively consolidate your APM, logs and metrics into a single, coherent view. This rescue mindset is part of our core positioning when we step into complex web platforms, from custom SaaS to Shopify web development and other eCommerce systems.

Case Studies