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Managed Support for High‑Stakes Web Platforms in the USA

Your web platform is mission‑critical. Our managed support keeps it fast, secure, and available—24/7. Stralya’s expert team takes long‑term ownership of your cloud‑native applications and ecommerce stack, including Shopify website development services, so you can focus on growth, not firefighting.
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Managed support built for critical digital projects

Stability, Performance, and Accountability for Your Web Applications

We go beyond traditional, ticket-based support. Our team takes responsibility for your environment: monitoring, incident response, performance optimization, security hardening, and continuous improvements. Whether you are a scale‑up, an enterprise, or a public-sector organization, we provide the structure, rigor, and reliability your digital assets require—across custom web apps, Shopify web development, and broader ecommerce platforms.

24/7 Technical Support (L1/L2/L3) for High‑Stakes Web Platforms

Enterprise‑grade 24/7 L1/L2/L3 support for cloud‑native websites, web applications and ecommerce platforms, built for U.S. organizations that simply cannot afford downtime.

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Incident Response for Business-Critical Web Platforms

Rapid, structured incident response for cloud-native and business-critical web platforms used by U.S. brands and B2B organisations.

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SLA & Service Continuity Management for Mission‑Critical Web Platforms

Premium SLAs and service continuity for mission-critical, cloud-native web platforms and ecommerce sites across the US.

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Why partner with Stralya

A Boutique Managed Support Partner That Owns the Outcome

Reliability at the Core
We treat your platform as a critical asset, not just another support ticket queue. Our processes, tooling, and team structure are built around stability, security, and predictable performance—whether it’s a custom application or a high‑traffic Shopify website design.
Senior‑Only Expertise
Your environment is handled exclusively by experienced engineers who understand cloud‑native architectures, complex web systems, and Shopify web development services, ensuring fast, informed decision‑making during incidents and optimizations.
Performance and Cost Optimization
We continuously monitor and tune your platform to keep it fast and efficient, while also optimizing your cloud spend—critical for high‑traffic sectors like real estate, hospitality, and ecommerce. This includes right‑sizing infrastructure and advising on Shopify web designer cost versus long‑term value.
Long‑Term Partnership Mindset
We operate as an extension of your team, aligned with your roadmap and KPIs. Our goal is not only to prevent issues, but to help your digital products evolve and succeed over time—across new features, new markets, and new Shopify website design services as your ecommerce strategy matures.

Case Studies

Real solutions Real impact.

These aren’t just polished visuals they’re real projects solving real problems. Each case study 
apply strategy, design, and development.

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Building a Monolithic Headless CMS and Frontend with Next.js

A monolithic headless CMS, engineered with React and Next.js App Router to power high-performance websites, Shopify web development services, and product frontends fast, with clean content operations for non-technical teams.

6

weeks from first commit to a production-ready CMS core.

3x

faster time-to-market for new marketing and product pages.

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View Work

Mandarin Learning Platform Project Takeover and Recovery

Taking over a third-party Mandarin e-learning platform to secure, stabilize and restructure critical cloud-native components for long-term growth.

6

weeks to stabilize and secure the core platform after takeover.

0

critical incidents in production after Stralya’s recovery phase.

View Project Details

Client Testimonials

What Our Clients Say

Professional, fast, and ultra-responsive. A company with a top-notch mindset.

Omar Ouhmad

CEO, Growth Hackerz

A company with a true entrepreneurial spirit: fast, professional, and above all, responsive.

Laurent Phillipe

CEO, MandarinMaster

Popular Questions

Find Commonly Asked Questions

Our Managed Support is tailored for organizations with high‑stakes digital platforms: scale‑ups, SMBs, large enterprises, and public or quasi‑public entities. If your web application or ecommerce store is core to your business—customer portals, booking engines, real‑estate platforms, corporate sites, or Shopify websites—and you need guaranteed availability and performance, this service is for you.
No. While we can seamlessly support platforms we have built, we are also experienced in taking over existing or even struggling projects. This includes custom web apps and Shopify website development. We start with an audit to understand the current state, risks, and technical debt, then define a realistic support scope and roadmap. If necessary, we can combine managed support with a project rescue phase to stabilize your platform first.
We specialize in cloud‑native web development and support on AWS, Azure, and Google Cloud. On the application side, we typically work with modern web stacks (for example React, Next.js, Vue, Node.js, Laravel, Symfony, and related technologies), containerization (Docker, Kubernetes), CI/CD pipelines, and managed cloud services. We also support Shopify web development as part of broader ecommerce ecosystems. During discovery, we validate that your stack fits our expertise before we commit.
We favor fixed, predictable monthly pricing based on the agreed scope, SLA level, and complexity of your platform. This can include a defined number of incident hours, proactive tasks, and advisory time. For larger, multi‑site, or highly regulated environments—including complex Shopify ecommerce development company setups—we can design a custom model aligned with your internal budgeting and procurement requirements.
Yes. For mission‑critical platforms, we can provide extended or 24/7 coverage with guaranteed response times. The exact model—business hours, extended hours, or full 24/7—is defined during the SLA design phase to match your operational and budget expectations, including coverage for peak ecommerce periods or major Shopify website development releases.

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